His work as a producer has been featured on CNN, CNN Digital and CNBC. Jeremy Bradley is a Multimedia Journalist based in New York City. InterContinental offers mobile check-in and push notifications to guests’ smartphones, and more than 1,200 of Marriott’s hotels have mobile check-in and check-out, with plans of expanding to over 4,000 by year’s end.įor more information on Samsung’s solutions, click here. Other hotel chains are experimenting with the use of mobile technology as well. “It hasn’t happened overnight but it is here to stay, travelers want to call the shots,” said Calpin. And studies show business travel in general has increased over the last year. The millennial generation, typically defined as those in their twenties and early thirties, will make up half the workforce by 2020. Hilton says it’s not catering their technology to a specific demographic, but they could benefit from engaging digital natives. “Our new digital tools enable us to run a more efficient operation, freeing up our team members from administration processes to focus on better serving each guest,” Calpin said. If you’re wondering if this means the demise of the front desk staffer, Hilton says the technology will offer a better experience, online and in person. hotels, will be rolled out globally by the end of 2016. Digital check-out, currently available at all of Hilton’s U.S. Of course, if travelers are going to a keyless entry room, then they can skip the lobby completely and use their smartphone to unlock the door. Once guests arrive at the hotel, they pick up their key and head to what Hilton hopes is their ideal room. Guests can also use the app to pre-purchase upgrades or amenities like a bottle of bubbly or an extra pillow. They can then check-in and choose their specific room – right down to the room number – using digital floor plans, photos and lists. On the day before a booked stay, they sign into their account via smartphone, tablet or computer. To access the technology, a customer must be a Hilton HHonors member. Their new technology addresses all of those concerns. The company learned that two-thirds of travelers wish they could choose their own hotel room, 30 percent dislike waiting for their room to be ready and 28 percent disapprove of its location. “Hilton individually created digital floor plans for more than 650,000 rooms and trained 40,000 team members on the technology.”Ĭustomer feedback through research based off of guest surveys, review sites and social media played a critical role in developing Hilton’s digital check-in technology. Specialized in effects like foils/gloss UV on the cards, and our in-house design team can add these to the hotel’s existing artworks.“The fact that we’ve deployed the innovation at scale – across 4,100-plus properties globally – really sets us apart,” explained Calpin.Every order is printed on separate printing plates and colours are matched to CMYK/Pantone or previous sample cards on every order, and colours are checked with a colour spectrometer and against physical swatches on every order. Our print line includes one 6 color Heidelberg Speedmaster, four 5 colour Heidelberg Speedmaster printers and one 4 colour Heidelberg Printmaster, which means we never have to settle for incorrect colour matching or print defects just to keep the line going.
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